Privacy Policy
Your Information.
Our Responsibility.
At Qalam Ghar, your
privacy is extremely important to us. This Privacy Policy outlines how we
collect, use, protect, and manage your personal information when you visit our
website, place an order, or engage with our services.
By using our site
or services, you agree to the terms of this Privacy Policy.
📋 1. Information We Collect
We collect
different types of information to provide and improve our services:
A. Personal
Information
When you place an
order, sign up, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Information
- Customization Details (e.g., names, logos)
- Educational/Organizational Info (for
publishing or writing services)
B. Non-Personal
Information
We also collect:
- Browser type, device type, operating
system
- IP address and location data
- Website usage data (pages visited, time
spent, clicks) via cookies and analytics tools
🔄 2. How We Use Your Information
We use your
information to:
- Process and deliver your orders
- Customize your products and services
- Communicate about your order, updates, or
promotions
- Provide customer service and technical
support
- Analyze user behavior to improve our
website and offerings
- Ensure legal compliance and prevent fraud
🔐 3. Data Security
We take strong
measures to protect your data:
- Our website uses SSL encryption to protect
online transactions
- Payment information is handled via secure,
third-party gateways — we do not store card details
- Access to sensitive data is restricted and
handled only by authorized personnel
🔄 4. Sharing Your Information
We do not sell,
rent, or trade your personal information to third parties.
We may share your
data only:
- With trusted service providers (courier
partners, payment processors) for order fulfillment
- In compliance with legal obligations,
court orders, or law enforcement requests
- With your explicit consent (e.g.,
co-branded publishing or institutional collaboration)
🍪 5. Cookies & Tracking
We use cookies and
similar tools to:
- Improve website performance
- Remember your preferences and cart items
- Track usage for analytics and marketing
(e.g., Google Analytics, Meta Pixel)
You may disable
cookies through your browser settings, but this may affect certain website
features.
🧒 6. Children’s Privacy
We do not knowingly
collect personal information from children under 13 without parental consent.
Educational resources and custom products for children are ordered by parents,
schools, or guardians.
✍️ 7. Your Rights & Choices
You can:
- Request access to your stored personal
data
- Ask for corrections or deletion of your
data
- Opt-out of promotional emails or messages
at any time
- Request complete data removal by
contacting us directly
To make a privacy
request, please email privacy@qalamghar.com.
🌍 8. International Users
If you're accessing
our website from outside Pakistan, your data may be transferred and stored in
Pakistan or with cloud-based services we use. By using our website, you consent
to this transfer and storage.
🔄 9. Updates to This Policy
This Privacy Policy
may be updated from time to time. When we make changes, we will update the
“Last Updated” date at the top of the page and notify users if required.
