Frequently Asked Questions (FAQs)
Everything You Need
to Know About Shopping, Customization, Services & Support at Qalam Ghar
🛒 Ordering & Shopping
Q: How do I place
an order on Qalam Ghar?
Q: Can I make
changes to my order after it’s placed?
Q: Do you offer
discounts or loyalty rewards?
🎨 Customization & Personalization
Q: What items can
be customized?
A: We offer customization on a wide range of products including:
- Notebooks, pens, diaries, folders
- Bags, bottles, caps, keychains
- T-shirts, wallets, pouches
- Books, flashcards, educational toys
- Gift boxes, certificates, branding kits
Q: How do I share
my customization details?
A: While ordering, you’ll find fields to add your name/text and upload logos or
reference files. For bulk or special requests, we’ll coordinate with you via
email or WhatsApp to finalize design details.
Q: Is there a
minimum order quantity for customized items?
A: For individual personalization, you can order a single item. For
institutional or bulk customization (e.g. school kits, company merchandise),
the minimum usually starts at 25–50 units depending on the product.
Q: Do you offer
design support for customized orders?
A: Yes. Our design team can help you with layout, branding, and formatting —
especially for diaries, certificates, storybooks, packaging, and more. Some
complex design services may incur an additional fee.
📦 Shipping & Delivery
Q: Where do you
deliver?
A: We offer delivery all across Pakistan via trusted courier services. For
international shipping, please contact us directly for availability and costs.
Q: How long will it
take to receive my order?
- Standard Products: 3–5 business days
- Customized Products: 7–10 business days
(depending on complexity)
- Bulk/Institutional Orders: Timeline is
discussed and agreed upon at the time of order
Q: How can I track
my order?
Q: What are your
delivery charges?
A: Shipping charges vary by location and weight. Charges are calculated at
checkout. We also offer free shipping on select products and bundle deals.
🔄 Returns, Exchanges & Complaints
Q: Can I return or
exchange an item?
A: Non-customized items may be returned or exchanged within 7 days of delivery
if unused, in original packaging, and with proof of purchase.
Customized or personalized items cannot be returned unless there's a defect or
production error.
Q: What if I
receive a damaged or wrong product?
Q: What if my
customized item has a spelling/design error?
A: If the error was on our end, we’ll gladly fix or replace the product. If
incorrect details were submitted by the customer, corrections may require a fee
and will be treated as a new customization.
🧠 Educational & Professional Services
Q: What is
‘KariGar’ and what services does it offer?
A: KriGar is Qalam Ghar’s professional writing and development service. We
create:
- Research papers, policies, strategic
frameworks
- Curriculum designs, training manuals, and
educational models
- Reports, modules, grant proposals, and
more
We also offer data collection and support for national/international research work.
Q: Can you develop
training materials for our organization?
Q: Can you help me
publish my book or workbook?
A: Absolutely! Through our Publish With Us service, we support authors,
teachers, and institutions in publishing storybooks, workbooks, journals, and
other learning resources — with full design, editing, and printing support.
💳 Payments & Security
Q: What payment
methods do you accept?
A: We accept:
- Cash on Delivery (COD)
- Bank Transfers
- JazzCash/EasyPaisa
- Digital payment links (for bulk/custom
orders)
Q: Is it safe to
pay online on your site?
A: Yes. Our website uses secure SSL encryption to protect your data. We never
share your information with third parties and follow strict privacy protocols.
📩 Still Need Help?
Customer Support
📧 Email: qalamgharonline@gmail.com
📱 WhatsApp: +92-370 411 1231
🕒 Mon–Sat | 10:00 AM – 7:00 PM
